Return & Exchange Policy 

At She is Diva, we want you to fall in love with every piece you receive. If something isn’t quite right, we’re here to help.

🔁 Returns
We accept returns within 7-14 days of delivery for items that are:
•    Unworn, unused, and in original packaging
•    Not damaged or altered in any way
•    Not marked as final sale
To start a return, please contact us via our Facebook page or Instagram with your order number and reason for return.
Please note: Return shipping costs are the customer’s responsibility.

🔄 Exchanges
We accept exchanges within 7 - 14 days of receiving your order, if you’d like to swap your item for a different style or size (if available).
To request an exchange, please contact our team via our social media platforms (Facebook & Instagram)

⚠️ Non-Returnable Items
For hygiene and safety, we do not accept returns on:
•    Earrings
•    Custom or personalized pieces
•    Final sale or clearance items
•    Damaged items or packaging 
•    Exceeding 7 days of delivery orders 

💸 Refunds
Approved returns will be refunded to your original payment method within 5–10 business days after we receive the item.
Shipping fees are non-refundable.

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💌 Need help?
Reach out to us anytime at [info@sheis-diva.com] or [Facebook & Instagram Page]— we’re here to make your experience as flawless as your jewelry.